Accommodation Front Line Lead

Job description

What you'll bring to the team Accommodation Frontline Lead (Housekeeping Linen Experience) Location: Alton Towers Resort: Division: Global Operations: Reporting to: Accommodation Supervisor: The Role: We are looking for an enthusiastic and dependable Accommodation Frontline Lead with Housekeeping Linen experience to join our team at Alton Towers Resort. This is a key frontline leadership role, responsible for supervising, guiding, and supporting colleagues to deliver exceptional service and operational excellence across our accommodation offering. As a trusted point of contact during daytime operations, you will lead by example—ensuring the highest standards of cleanliness, safety, and guest experience are consistently met. This role is ideal for someone who thrives in a fast-paced, guest-focused environment and enjoys supporting and developing others while maintaining a strong team spirit. Key Responsibilities: - Lead, coach, and support frontline colleagues to deliver outstanding guest service - Conduct regular training sessions and performance check-ins to support colleague development - Monitor cleanliness, presentation, and safety standards across all accommodation areas - Ens...