IT Support Center Manager
The University of Vermont Health Network · South Burlington, Vermont, US
Building Name: UVMMC - 40 IDX Drive Location Address: 40 IDX Drive, South Burlington Vermont Regular Department: IT Support Services Full Time Standard Hours...
Job description
Building Name: UVMMC - 40 IDX Drive Location Address: 40 IDX Drive, South Burlington Vermont Regular: Department: IT Support Services: Full Time: Standard Hours: 40: Biweekly Scheduled Hours: Shift: Day Primary Shift: 8:00 AM - 4:30 PM Weekend Needs: Other: Salary Range: Min $56.16 Mid $70.20 Max $84.24 Recruiter: Chelsea Therrien: Job Summary: Under the direction of the Director of IT Support Services, the Support Center Manager is accountable for the strategy, performance, and continuous improvement of frontline IT Support Services across the University of Vermont Health System, with a strong focus on customer experience and service outcomes. The Support Center Manager directly manages the Support Center Supervisors and leads a multi-tiered support organization delivering service desk, advanced support, and enterprise monitoring services across hardware and software platforms. This role applies ITIL-aligned and agile service management practices to ensure effective incident, request, and escalation workflows, applying systems thinking to improve end-to-end service delivery, using data and metrics to drive availability, reliability, efficiency, and sustainability. The Manager also...