Customer Experience Officer

Job description

Symons Clark Logistics is a 150-year-old, family owned, Port Adelaide based transport and logistics company. Our experience brings with it premium wharf cartage and container transport services, with a focus on providing customers with complete logistics solutions including warehousing, container pack/unpack, distribution, over-dimensional, heavy haulage, project logistics and Australia wide bulk haulage. The Customer Experience Officer is a pivotal first point of contact for Symons Clark Logistics customers, responding to customer enquiries in line with established procedures and key performance standards. What you will be doing…: - Identifying customer needs and taking proactive steps to maintain a positive experience. - Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. - Promoting Symons Clark Logistics’ services, offerings, and solutions. - Providing information relating to routes, schedules, and costs for deliveries. - Directing customers to the appropriate information, resources, and channels. - Identifying and resolving issues in a timely manner that maintains a positive customer experience and ongoing rela...