Customer Technical Advocate
Ciena · GB
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible...
Job description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. As a Senior Associate, Customer Technical Advocate (CTA), this role strengthens long term customer loyalty by driving exceptional technical engagement and advocacy for some of Ciena’s most strategic accounts. Operating at the center of customer experience, the role influences service quality, builds trusted relationships across technical teams, and ensures customers realize the full value of Ciena solutions. How you will make an impact: - Collaborates with Sales and Customer Service Operations to deliver a seamless onboarding experience aligned to service expectations. - Partners with franchise teams on business reviews, complex support situations, improvement initiatives, and contract related activities. - Acts as a trusted technical advisor across customer Engineering, Operations, and Implementation team...