Associate Operations Client Partner

Job description

Job Description As a Client Operations Specialist, you will play a crucial role in ensuring the accuracy and reliability of our data. You will be accountable for the performance and delivery in front of clients and commercial teams. Job Description: Responsibilities: - Ensure compliance with industry standards and regulatory requirements, maintaining the integrity and reliability of data. - Act as a SPOC for the commercial teams locally on queries related to Operations, performance and methodology. - Coordinating the response to clients in case of client complains related to operational performance: quality, timelines, process, etc. Collect feedback, prepare an action plan and follow-up, answer clients’ questions. - Analyze monthly Key Quality Indicators (KQIs) and Sales & Operations Planning (S&Op) data, providing recommendations and actions to improve quality. - Support Teams in investigating (RCA) and resolving client issues related to methodology (excluding coding and delivery issues) - Join the overall regional Quality Management meetings. - Coordinate agreed actions for improvement implementations with country teams. Qualifications: - Bachelor's degree in Statistics or a rela...