Customer Support Engineer | UK

Job description

Why join Heidi Health? 🧘‍♂️ Additional paid day off for your birthday and wellness days 🎓 A generous personal development budget of $500 per annum 🧠 Learn from some of the best engineers and creatives, joining a diverse team 🌏 The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups 🚀 If you have an impact quickly, the opportunity to fast track your startup career! 🩺 Help us reimagine primary care and change the face of healthcare in Australia and then around the world. About Your Role: As a Support Engineer at Heidi Health , you’ll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product. Your work directly impacts product reliability, customer trust, and Heidi’s ability to scale safely in high-stakes clinical environments. By owning technical issues end-to-end and partnering closely with engineering and product teams, you’ll play a critical role in supporting clinicians, improving patient care, and contributing to the long-term success of our company. What You’ll Do: Act as a direct point of contact for customers on complex or technical issues via chat, email, an...