SME Account Manager

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Job Purpose: To provide a high standard of customer service support and fleet management consultation to a large number of clients. This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings. They will play an important role within the team and provide support to their colleagues and the SME Manager to ensure team goals are achieved. They will report to the SME Manager Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team. Tasks & Responsibilities: - To build long term proactive relationships with Customers by: - Building Customer trust and confidence - Increasing Customer survey ratings - Maximising profit opportunities - Improving renewal rates - Continuing to build on LeasePlan’s professional image and maintain LeasePlan’s high standard of customer service - To ensure the highest level of customer service in relation to: - Pr...