Payments Support, Associate

Job description

Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com . Summary: The Payments Support Associate provides frontline support for Shift4 products and services, including Lighthouse Transaction Manager (LTM), Universal Transaction Gateway (UTG), Skytab Solo, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations. Responsibilities: - Provide customer support via phone, email, chat, and ticketing systems. - Assist customers with website navigation, statements, contracts, payments, and POS issues. - Troubleshoot credit card, gift card, and POS processing issues. - Collaborate with resellers, partners, and internal teams to resolve integration problems. - Track and document support interactions, maintaining clear and accurate records. - Stay up-to-date on softwa...