Customer Care Representative

Job description

Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best. As the Customer Care Representative, you will contribute to Laura Canada's success by ensuring a high level of customer satisfaction from Laura and Melanie Lyne customers, focusing on the ultimate customer experience. The ideal candidate is comfortable handling incoming calls as well as responding to customers by email in both French and English. How will you support the team? - Answer customers’ enquiries relating to in-store customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc. - Process customers’ orders promptly and efficiently through the phone or by email. - Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs). - Document all inbound technical...