Onboarding Specialist (United Kingdom)

Job description

Description We are looking for an Onboarding Specialist to execute customer onboarding from post-signature handoff through onboarding completion. This role is hands-on and technical, focused on deployment, configuration, activation, and enablement, ensuring customers reach value quickly and confidently. The Onboarding Specialist works closely with PSMs, Sales, Support, and Product/R&D , following a structured onboarding framework while identifying risks early and driving resolution in collaboration with the wider Customer Office. What will you do: - You will execute the end-to-end onboarding journey for new customers, from initial handoff through onboarding closure, ensuring a smooth and consistent experience. - You will be hands-on with technical deployment, configuration, integrations, and feature activation , supporting customers through setup and early adoption. - You will deliver onboarding sessions and product training to customers and partners, adapting your communication to both technical and non-technical audiences. - You will proactively identify onboarding risks related to readiness, scope, deployment, or engagement, and work with PSMs, Support, and R&D to address them....