Dispatcher

Job description

Location: Anaheim, CA Shift: 8am-5pm, M-F: Pay Range: $24-27hr, DOE: The Smart Care Dispatcher routes Service Technicians to service calls servicing the commercial kitchen equipment environment in a manner that maximizes efficiency and productivity while exceeding customer expectations. This position is the primary point of contact for a group of Service Technicians within a geographic market or territory. Main Responsibilities: - Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements - Serve as the primary point of contact for technicians within a geographic market or territory - Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments Basic Qualifications: - High school diploma or equivalent - 3+ years’ experience in dispatch, customer service and/or restaurant management - Intermediate experience in Microsoft Office / Window based environment Preferred Qualifications: - Ability to learn unique and proprietary softwar...