Community Association Manager

Job description

JOB SUMMARY: The Community Association Manager is responsible for the day-to-day management of a portfolio of community associations. This includes operations, financial oversight, vendor coordination, Board communication, and ensuring legal and policy compliance. The role requires proactive communication, sound judgment, and strong organizational and customer service skills. JOB DUTIES AND RESPONSIBILITIES: Community Operations: - Manage day-to-day operations aligned with governing documents, contracts, and policies. - Conduct property inspections and enforce compliance. - Support architectural review processes. - Coordinate vendors and project bids using clear RFPs. - Track contract and insurance expirations in both personal and community calendars. Board & Homeowner Engagement: - Serve as the primary contact for the Boards and residents—maintain proactive and professional communication with all Board members, not just the President. - Respond to calls within 24 hours and emails within 48 hours. If more time is needed, acknowledge the request and give a timeline for a full response. - Use phone communication regularly to build relationships; share Zoom number with all Boards. - P...