Concierge/Receptionist - Woolgate Exchange, London

Job description

Purpose of the Role Overall, Purpose/Aim: The concierge plays a pivotal role in fostering a strong sense of community among occupiers through carefully curated events, enlivenment, and activation. This responsibility extends well beyond organisation; the concierge acts as the pulse of the building, understanding occupiers’ wants and needs and using that insight to deliver experiences that encourage engagement and connection. Through a personal and thoughtful approach, they help transform the building into a destination where people genuinely want to spend time. An expert multitasker, the concierge balances occupier engagement with day-to-day operational support, while maintaining a welcoming and dynamic environment. Combining excellent customer service, local area knowledge, and sound logistical awareness, the role is essential in delivering a smooth, professional, and memorable experience for all. As a service professional, you will be expected to guide the onsite customer journey, tailoring each guest's experience to reflect the standards of a 5-star luxury hotel. You will be proactive, intuitive, and confident in engaging with clients daily—creating a seamless workplace experien...