Client Service Representative

Job description

Client Service Representative (CSR) Location: Syracuse, NY: Schedule: Monday – Friday, 8:30-5:00 Join a Great Place to Work Certified Company Avalon is a nationwide provider of eDiscovery, document services, and cybersecurity solutions supporting law firms and corporations. We are known for delivering high-quality work and exceptional service, and we are proud to be Great Place to Work Certified. We are hiring a Client Service Representative (CSR) to serve as the primary point of contact for our clients. This role is ideal for someone who enjoys building relationships, solving problems, and ensuring clients receive outstanding service from start to finish. The Role: As a CSR, you are the face of Avalon . You will interact directly with clients, manage projects from intake through delivery, and ensure every job is completed accurately and on time. You will also identify opportunities to support client needs and contribute to revenue through quoting and upselling services. What You’ll Do: - Pick up and deliver client projects using a company vehicle - Serve walk-in clients and provide guidance on services and solutions - Gather and confirm project requirements to ensure accurate exec...