Hybrid Help Desk 2

Job description

The State of Wisconsin DWD is looking for an ONSITE Help Desk II Top Required Skills & Years of Experience - At least 1 year of experience working with digital tools, systems, or platforms with a demonstrated ability to quickly learn new technologies. - At least 6 months of experience in a customer service or client-facing role, with proven success in resolving issues and building positive relationships. - At least 6 months of experience working in team-based environments, actively contributing to shared goals and engaging in open communication with colleagues. Nice to Have Skills: Previous experience providing this service for government a plus, and experience with DWD's environments will be especially valuable Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid in order to accept an interview request. Please see "DWD Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details. Onsite or Remote? Candidates must be CURRENT WI residents. No relocation is allowed. This position requires candidate be onsite at GEF1, downtown Madison, 1-2 days per week on a...