Sales Support (CPD) - Consumer fragrances

Job description

Job Summary Join our team as the key link between customers and our sales organization! In this role, you’ll handle and process customer orders, respond to inquiries, and resolve issues with professionalism and care. You’ll build strong relationships with select customers and internal teams, using your product knowledge and understanding of customer needs to deliver exceptional service. This position calls for analytical thinking, sound judgment, and a proactive approach to problem-solving—making you an essential part of creating a seamless customer experience. Where You’ll Make a Difference - Act as the primary point of contact for day-to-day customer queries, ensuring clear communication and timely resolution across global accounts. - Coordinate sample requests, pricing updates, product information, and documentation to support effective account execution. - Maintain accurate and up-to-date records of customer interactions, forecasts, and sales data to enable seamless reporting and decision-making. - Prepare monthly performance reports, dashboards, and presentations for internal stakeholders. - Support cross-functional projects in collaboration with Marketing, R&D, and Supply Cha...