Regional Support Specialist - Northeast

Job description

- This position includes all aspects of product field support, including equipment and system hardware and software as well as systems networking. - Act as Regional Technical Specialist on escalations from any BlueCrest equipment issues or questions both remotely and onsite in the region. - Performs the verification of new equipment as per specifications in Danbury (checkout). - Provides technical support to customers on operational or maintenance aspects of system equipment. - Serves as our customer contact on technical and service-related issues. - Serves as the first escalation point for BlueCrest equipment issues from technicians in the region. - Diagnoses mechanical, hardware, software and systems failures using established procedures. - Determines most cost-effective repair/resolution to minimize customer downtime. - Prepares reports for analysis of product failure trends and service ability issues. - Provides technical support in the sales process. - Performs escalation and follow up with Danbury on situations related to, part quality or conception issues, part or system design, software, recurrent problem reported by field technician. - Uses best practices and drives improv...