1st Line Support Analyst

Job description

Are you ready to join a well-respected firm who actually look after their staff? This includes excellent Glassdoor reviews and and a real chance to better yourself. If this is you, then read on. You'll be joining a Cloud-first technology business with a great reputation, real career opportunities and a company which has won multiple awards. You'll ideally have around 1-2 years experience working on a service desk/IT Helpdesk already, and you'll be doing things like building and configuring hardware, responding to tickets, logging incidents, offering great customer service and resolving issues in a busy environment - whilst ensuring a smooth operation in a 1st line capacity. From a technical perspective, you'll have knowledge on Active Directory, Microsoft 365, laptop hardware and smartphone devices, as well as familiarity with laptop/desktop builds, with a superb customer service focus. In return, you can expect considerable scope for professional and personal development. They have an excellent holiday allowance, a company that invests in you, access to online courses and a balanced work environment. Your career is incredibly important to them - so you know you'll be in good hands...