IT Support Technician

Job description

The Role This is a hands-on help desk role with a clear path to grow into systems, projects, and higher-level IT work. You’ll be the first person clients talk to when something breaks, and you’ll take ownership of getting it resolved. This role is a good fit if you: You’ll work directly with a small, experienced team and get exposure to Microsoft 365, security tools, networking, and real business environments. We’re looking for someone who wants to build real IT skills over time, not just close tickets. - Enjoy figuring out root causes (not just quick fixes) - Like clean systems, documentation, and doing things right - Want to grow beyond help desk into real IT responsibility Team Structure: We’re a small, two-person technical team today. That means: This is not a large help desk environment. You won’t be siloed into one narrow role. You’ll learn how systems actually work across the business. We’re growing intentionally and building the team the right way. - You’ll work closely with experienced leadership, not layers of management - You’ll have direct exposure to real systems, clients, and decisions - Your work will matter and be visible Why This Role Is Different: Most help desk j...