Front Desk Agent

Job description

The Front Desk Agent (primary position) oversees the front desk operations of the hotel, ensuring the highest level of customer service satisfaction to all patrons and guests of the Casino and Hotel while maximizing room revenue and occupancy is called upon to fill the position of the Front Desk Shift Manager (secondary position). The Front Desk Shift Manager assists with daily front desk and bell/door service activities and provides guidance to subordinate personnel to ensure courteous hotel/resort services. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Greet, register, and assign rooms to guests of hotel. 2. Compute bills, collect payments, and make change for guests. 3. Issue room keys and escort instructions to bell person. 4. Verify customers' credit, and establish how the customer will pay for the accommodation. 5. Review accounts and charges with guests during the check out process. 6. Keep records of room availability and guests' accounts, manually or using computers. 7. Advise housekeeping staff when rooms have been vaca...