Service Desk Technician II
Rea Business Advisors · Independence, Ohio, US
Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People Fi...
Job description
Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and locations throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan. The Service Desk Technician II role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently. This role will work on-site in one of our Cleveland office locations. Responsibilities: - Provide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively - Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals - Install, configure, and maintain software applications and operating...