Customer Experience Representative (dental)

Job description

JOB SUMMARY: The Customer Experience Representative serves as the first point of contact for customers by processing orders and coordinating customer requests accurately and timely. This role supports customer satisfaction through effective communication, issue resolution, and adherence to established processes while working independently within defined procedures. ESSENTIAL/PRIMARY DUTIES: Serves as the first point of contact for customer inquiries via phone, email, or other communication channels. Maintains a comprehensive understanding of all products and services relative to division of support. Develops and grows relationships with channel partners, working collaboratively to execute on requests. Processes customer orders accurately and timely in ERP and CRM systems. Provides call center coverage and coordinates customer requests. Resolves routine customer issues and escalates complex issues as appropriate. Maintains ERP and CRM data accuracy and documentation. Coordinates with internal teams to support customer needs and order fulfillment. Follows established processes related to customer service, logistics, and compliance. Obtains freight quotes and helps coordinate delivery...