Network Services Technician -OIT

Job description

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description: KEY RESPONSIBILITIES: - Supports and assists with installs and activations and repairs campus voice and data services. - Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service. - Supports communications wiring installs, labeling and testing in accordance with internal IT and Industry standards. - Interacts with Coordinators and customers to clarify work details and to troubleshoot issues. - Utilizes automated tracking and management tools to update status, report details and complete work assignments. - Interacts with customers to determine needs and issues. - Assists with equipment demonstrations to explain operations. - Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility. - Performs on-site customer walk-throughs to assist with developing effective WOs. - Prepares for moves...