Manager, Customer Experience

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Who is the Manager, Customer Experience? OVERVIEW: The Manager, Customer Experience, plays a vital role in the success of the organization. The goal of this role is to manage the revenue enablement functions of the teams to ensure an outstanding customer experience and enhance operational performance of the business. Primary focus on operational workflows, efficiency, execution, and optimization of workgroup - Coach team members to develop a highly effective customer enablement...