Service Administrator

Job description

Job Summary: Serves as primary customer contact to promote quality customer service and increase business within the branch location. We are looking for a talented Service Administrator to join our Distribution business in Candiac, QC. Bilingual in French and English (required) Will make an impact in the following ways: - Serve as the primary point of contact for customers, both by phone and in person, building strong and positive relationships - Analyze customer needs, gather relevant information, and create and manage work orders - Develop quotes, repair plans, and warranty claims, ensuring accuracy and timeliness - Coordinate with technicians, parts, and service teams to schedule and manage service work - Provide status updates to customers throughout the repair process - Handle customer concerns and warranty inquiries, ensuring a high level of satisfaction - Monitor key performance metrics such as productivity and customer satisfaction - Maintain accurate service documentation and records in internal systems In order to be successful in this role you will need the following: Requires significant and/or in-depth knowledge obtained through specialized training. -Positive attitude...