Associate Customer Service Representative (Boutique)

Job description

As an Associate Customer Service Representative , you’ll be the first point of contact for customers navigating their accounts and products. You’ll listen carefully, solve problems thoughtfully, and guide customers toward confident next steps. Every interaction is an opportunity to build trust and make someone’s day easier. If you enjoy helping others, learning new systems, and being part of a collaborative team, this role is a great place to grow your career in customer support. What You’ll Do: - Serve as the primary point of contact for customers via phone, email, and chat - Listen to questions or concerns and work to resolve issues quickly and accurately - Troubleshoot technical challenges and walk customers through clear, step-by-step solutions - Document interactions in our ticketing system and manage open and resolved cases responsibly - Aim to resolve issues in a single interaction whenever possible, escalating more complex situations when needed - Contribute to strong team performance in metrics such as First Response Time, Resolution Rate, and Customer Satisfaction - Partner with teammates to share knowledge, improve processes, and deliver a seamless support experience Wha...