Senior Program Manager - Fibre Order Based Drops

Job description

Description Join our team and what we'll accomplish together We are seeking a goal-oriented and dynamic Senior Program Manager to join our Fibre Order Based Drops (OBD) team. Working alongside the Fibre Build team, we're expanding TELUS' national footprint through a multi-billion dollar investment in critical infrastructure, bringing our world-leading networks to new customers across the country. We embrace an engaged, operationally focused culture where curiosity and collaboration thrive. You'll work alongside a skilled, customer-focused team, taking ownership of our post-build OBD program with a primary focus on continuous improvement and innovation — all while driving an exceptional customer experience and delivering first attempt success. What you'll do: - Own end-to-end delivery of the Order Based Drops (OBD) program across partner streams, ensuring milestones are met and commitments are upheld - Track and monitor execution progress against first attempt success metrics, identifying risks early and taking action to keep performance on track - Review and resolve escalations related to customer service issues, translating lessons learned into concrete process improvements with c...