Conversation Designer

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? As a Conversation Designer in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows. How will you make an impact? Have you got what it takes? - Create dialog flows and scripts - Define intents and user journeys - Lead conversation design workshops - Develop assistant personas - Deliver partner enablement activities - 3+ years conversation/UX design - Strong English communication skills - Experience in multimodal user experience - Understanding of NLU/NLP concepts What’s in it...