Head of Major Incident & Incident Management

Job description

Head of Major Incident & Incident Management Office based – Belfast Competitive salary We’re looking for an outstanding Head of Major Incident & Incident Management to join our Belfast Command Hub. As part of our growing centre of expertise for technology operations, this role goes far beyond traditional operational leadership. This is a rare opportunity to shape the future of how Major Incident and Incident Management operates across a large scale, complex technology environment. You’ll have the platform, sponsorship, and authority to define the strategy, drive automation and AI adoption, and build a truly best in class capability. If you’re someone who thrives on improving service stability, reshaping processes, and leading high performing teams through transformation, this is a role where you can make a real, measurable impact. You’ll not just run the function — you will evolve it, embedding a modern, proactive, data driven approach that strengthens resilience across the organisation. Join us, and you’ll help build something exceptional. This is your opportunity to leave a legacy, elevate operational performance, and create a Major Incident capability that sets a new standard fo...