Service Advisor

Job description

Description Veterans encouraged to apply: No prior automotive industry experience is required to apply! The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process. Responsibilities: Qualifications: Customer Service and Communication: - Greet customers upon arrival, establishing rapport and understanding their service needs and concerns. - Conduct visual inspections or road tests (as needed) to gather information. - Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand. - Obtain customer authorization for repairs before proceeding. - Provide regular updates on service progress and address any customer questions or concerns promptly. - Explain completed repairs and associated charges in detail. - Follow up with customers after the service to ensure satisfaction and address any lingering issues. Service Process Management: - Schedule service appointments according to technician availability and custome...