Collections Team Lead-Remote 12PM-9PM EST

Job description

Overview Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Collections Team Lead . The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big Responsibilities: - Perform call overflow, suspense reporting, client relations follow-up, and other duties assigned by a supervisor - Handle calls related to delinquency in accordance with government, investor, and client guidelines to prevent foreclosure and financial losses to the investor - Assist with daily team meetings by discussing issues brought to management’s attention through emails, listening to calls, conversations on the floor, or performing monitoring to improve/clarify processes - Respond to agent questions within the Floor Center - Review Collections General voicemail daily - Review COLCSH tasks and respond with cash...