Technical Product Owner – AI Agents & Enterprise AI Platforms (f/m/x)

Job description

Your Talent, our Vision – together we see beyond. Your start at ZEISS Vision Care. As a leading manufacturer of ophthalmic lenses, we help people around the world achieve a clearer vision – sustainable and with focus on the future. Our products are as diverse as the career paths we offer, from tailored lenses to award-winning measurement systems. Become part of our team and shape a future in which clear vision and professional success go hand in hand. Your Role: Own product vision, roadmap, and adoption strategy for AI capabilities across global customer interaction processes. Deliver cost reduction by prioritizing and scaling (agentic) automation of service requests (from intake and triage to resolution and escalation). Define the target operating model for enterprise AI capabilities (buy vs. build decisions, governance, platform strategy). Design scalable agent orchestration patterns: classification, routing, multi-channel orchestration, fallback handling, and human-in-the-loop escalation. Establish robust approaches for RAG, prompting frameworks, evaluation, and quality measurement (accuracy, containment, safety, latency, cost). Partner closely with Engineering, Architecture, Se...