Retail Services Officer

Job description

Job DetailsJob Location: Hwy 82 Branch - Gainesville, TX 76240Position Type: Full TimeEducation Level: High SchoolJob Category: BankingSummary: Supervises and coordinates branch activities of Retail Services staff (New Accounts, Tellers, and Lobby Staff) in providing personalized banking services by performing the following duties. Essential Job Duties & Responsibilities: Assign duties, coordinate schedules, evaluate staff performance and provide training and support to ensure efficient functioning of the Retail Services department as well as present, monitor and maintain a professional work environment. Monitoring and reporting of lobby safety and maintenance. Assisting customers and staff with problem resolutions & special requests (wires, debit card and internet banking services). Evaluating customer needs to suggest appropriate bank products, opening & processing all available new account types and detecting & reporting fraudulent or suspicious activities. QualificationsKnowledge, Skills & Abilities: Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standa...