Endpoint Support Tech I

Job description

Summary of Essential Functions The Endpoint Support Technician I provides comprehensive support for all endpoint devices, including desktops, laptops, mobile devices, and related peripherals, ensuring reliable and secure operation across the organization. This role also includes phone support as part of endpoint responsibilities, which may involve setting up and managing organizational phones and softphones. The position requires handling multiple priorities, coordinating technology moves, and working service desk tickets to maintain operational continuity. Essential Duties and Responsibilities: - Install, configure, and maintain endpoint devices (PCs, laptops, mobile devices). - Perform basic application deployment using approved tools, including packaging, installation, updates, and validation of successful rollout. - Support imaging, patching, and compliance processes. - Provide phone support as part of endpoint management, including setup and configuration of organizational phones and softphones. - Work service desk tickets, troubleshooting and resolving technical issues promptly, and escalating to other teams when necessary to ensure timely resolution and SLA compliance. - Coo...