Call Center Representative

Job description

Position Title Call Center Representative Olathe Hospital: Position Summary / Career Interest: The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our Olathe campus. Responsibilities and Essential Job Functions: - Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center. - The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external. - Triages incoming calls to determine caller needs and manage the callers’ expectations with the highest level of customer service and efficiency by utilizing all available software resources. - Provides answering service for clinical and administrative departments - Provides code and personal pager management and pager programming after hours, weekends and holidays. - Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning. - Act...