Customer Experience Representative

Job description

JOB SUMMARY: We are looking for a Customer Experience Representative who enjoys finding creative solutions to customer’s inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business. While delivering a first-class experience, interactions vary from email, phone, and web chat. With exceptional critical thinking and problem-solving skills, the Customer Experience Representative aims to achieve our first contact resolution goal. Through first-hand experience, Customer Experience Representatives review current processes, make recommendations for improvement, and partner with leadership to implement those improvements to create a better customer experience. Many team members have defined their own niche at B-Stock while still maintaining their customer service responsibilities. B-Stock welcomes innovators and rewards them for these efforts. The role reports to the Customer Experience Supervisor. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: - Deliver a personalized, positive customer experience through various forms of contact - Inbound telephone support - Web-ba...