Slot Shift Manager

Job description

Slot Shift Manager Reposting directly to the Manager of Slots, the Slot Shift Manager accurately administers and oversees the slots in compliance with casino regulations and procedures on an assigned shift. Role Responsibilities: - Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication. - Assists and/or is fully responsible in the absence of the Slot Manager in implementing policies and procedures. Investigates violations of the Ohio Gaming Control Board (OGCB) as well as monitoring regulatory compliance. - Coordinates Coach schedules and ensures that assigned zones are properly and sufficiently staffed and equipped. - Promotes the Spotlight Initiative by ensuring staff is modeling Spotlight behavior. - Ensures customer satisfaction is maximized. - Handles customer and employee concerns quickly and efficiently. - Responds in writing when appropriate. - Issues appropriate complimentary to deserving guests. - Provides designated recognition and rewards to individuals and groups when consistent superior performance is attained. - Provides corrective feedback and discipline when performance does not meet expectations. - Ensures ea...