Duty Shift Manager (Days) - Derbion

Job description

Purpose of the Role The purpose of the duty shift manager role is to take responsibility for operational delivery at the Derbion Shopping centre in line with our objectives of delivering the best customer experience at the centre. As part of a team of duty managers with full operational responsibility for the delivery of exceptional customer service standards, you will have direct line management responsibility for teams including, but not restricted to, cleaning, customer services and security Key Responsibilities: · You will be a result driven people manager with the ability to adapt to a fast-paced changing environment. You will proactively champion brand initiatives through clear communication, coaching and engagement with the delivery teams. Along with enhanced customer relationship skills, you will possess the ability to act decisively with an uncompromising eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times. The role will suit candidates who enjoy managing “from the floor” and not from a desk · You are to promote our operational focus on compliance, communication, consistency and collaboration in all you deliver. · To sup...