Warranty Administrator

Job description

Description A Warranty Administrator manages the full life cycle of product warranty claims, acting as the liaison between customers, service departments, and manufacturers to ensure proper documentation, submission, and reimbursement. Key responsibilities include verifying coverage, processing claims, tracking repair orders, and maintaining compliance with manufacturer policies to maximize dealership or company revenue. This is a non exempt position reporting to the Warranty Manager. Essential Duties & Responsibilities: - Claims Processing: Accurately review, process, and submit warranty claims to manufacturers in compliance with guidelines. - Documentation & Records: Maintain detailed records of all warranty work, including parts, labor, and claim status. - Coverage Verification: Verify warranty coverage for customers and explain terms and conditions. - Follow-Up & Resolution: Track claims through to resolution, including re-submitting denied claims to secure payment. - Inventory Control: Track and order necessary warranty parts, and manage the return of defective parts. - Communication: Coordinate with service advisors, technicians, and manufacturers to resolve issues. - Policy...