Debit Card Specialist I

Job description

Primary Purpose: The Debit Card Specialist I is responsible for supporting the bank with debit card and ATM related services, including card activation, transaction inquiries, fraud monitoring, maintenance, dispute and issue resolution. This role ensures a high level of member satisfaction while maintaining compliance with banking regulations and security standards. Essential Responsibilities: - Assist bankers and members with debit card activation, PIN setup, and account access - Handle inquiries regarding transactions, declined purchases, and account balances - Investigate and resolve disputes and unauthorized transactions - Monitor and respond to potential fraud alerts and suspicious activity - Process requests for card replacements, reissues, or cancellations - Educate customers on card usage, security practices, and digital banking tools - Document all interactions accurately in internal systems - Collaborate with fraud prevention and compliance teams when necessary - Monitor ATM network performance to ensure uptime, availability, and functionality - Diagnose and resolve ATM hardware, software, and connectivity issues - Coordinate with third-party vendors for repairs, upgrades...