Systems Support Specialist

Job description

Job Title Systems Support Specialist The Role: Our IT Department is seeking a Systems Support Specialist to help keep our internal systems, devices, and user access running smoothly day to day. With a strong understanding of endpoint support, SaaS administration, and basic network troubleshooting, you will resolve technical issues, support employee productivity, and help maintain secure, reliable operations. The ideal candidate brings hands-on IT support experience in a fast-paced environment, with particular strength in macOS support, account administration, and device management. You are comfortable balancing user service with operational discipline, collaborating closely with employees across departments, and escalating higher-risk issues when needed. In this role, you will provide frontline onsite and remote support, manage device provisioning and lifecycle tasks, and help maintain core workplace systems. You will work closely with the Director of IT and internal teams to ensure staff have dependable access to the tools they need. Because this role focuses heavily on user support and systems upkeep, a strong understanding of troubleshooting, access management, and endpoint comp...