Global Account Management Intern - Year Round

Job description

CME Group is currently looking for a Global Account Management year-round intern. This candidate will assist the Global Operations on day-to-day activities in support of Global Account Management (GAM). - Intern supports activities of GAM functional area to ensure that business solution objectives are met - Provide effective day-to-day administrative, planning and GAM client support - Track ISVs, service provider, and customer trends and analyze research findings - Assists in performing administrative responsibilities, such as entering information into databases, producing simple statistical reports, presentations, expenses and scheduling; Build and Leverage Ai tools to accomplish tasks - Gathers and enters quality assurance information into Salesforce and internal client service databases in accordance with established procedures to ensure quality client service. - Support managing inbound customer Service Cloud queue. - Complete special projects as assigned Principal Accountabilities: - ServiceCloud (Salesforce) queue management (case assignments) - Customer case resolution - Customer education - Project related customer outreach - Project status tracking and report preparation -...