Hotel Operations Manager (Harrah's LV)

Job description

Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management. - Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower. - Resolve guests' concerns, taking corrective action as necessary. - Inspects facilities, services and equipment and recommends changes or improvements as necessary. - Establishes and administers safety policies and procedures pertaining to the Hotel Department and assures adherence to these policies and procedures. - Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations. - Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Establishes and maintains required channels of communication. - Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility. - Recommend/implement incentive programs in the department that address reducing costs or increasing revenues. - Provides training, orientation and necessary levels of aut...