Billing Services Associate

Job description

**THIS IS POSITION CAN BE IN OFFICE OR REMOTE**: Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services! Essential Functions: - Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed - Analyze billing system information to service our internal and external customers effectively and efficiently - Respond professionally to customer inquiries via phone, email, or letter - Billing system entry, as needed, to maintain account integrity - Handle inbound premium payments - Adhering to all compliance regulations and security policies - Review and issue premium refunds - Review and evaluate internal collection attempts and send to a third party collection agency - Daily/Monthly billing system reconciliation - Monitor accounts receivable balances - Performs other duties as assigned Required Skills: - Ability to multitask in a fast-paced environment - Team player able...