Commercial Card and AP Solutions Servicing Consultant

Job description

Location: For Those Who Work At Home, Ohio Position Location Policy: General Location: Open to candidates within the United States. Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote. Available to those residing in the United States. Hours: 8-5pm EST: JOB SUMMARY: The Commercial Card and AP Solutions Servicing Consultant is responsible for supporting the complex servicing needs of KeyBank’s Commercial Card and Accounts Payable Automation clients. This role oversees the development, maintenance, and governance of servicing policies and procedures, reference materials, and knowledge articles to support a wide range of servicing inquiries. In addition, the Commercial Card and AP Solutions Servicing Consultant collaborates closely with cross‑functional partners to ensure accurate, consistent, and readily accessible servicing information for sales teams, client managers, produc...