Financial Aid Counselor

Job description

Description The Financial Aid Counselor assists students and parents with the financial aid process and provides information on financial aid procedures and eligibility requirements. Adhere to institutional, state, and federal compliance guidelines and take the initiative to resolve problems and assist with the overall day-to-day activities associated with processing all the items related to financial aid. Key Responsibilities: - Counsel and advise students, parents, alums, and employees about financial aid eligibility, application procedures, aid programs, packaging policies, costs, billing process, and indebtedness. - Provide information via email, phone, and personal contact. - Determine financial aid eligibility and award financial aid within federal, state, and/or institutional guidelines to new and returning students; process financial assistance paperwork and collect or analyze financial data on students. - Interact with students and/or families to follow up on missing or deficient information and documents. - Know the verification process of a FAFSA on selected financial aid applications; Submit corrections to the Department of Education, evaluate eligibility, and change aw...