IT Service Operations Specialist 1, Part-Time

Job description

POSITION SUMMARY: The IT Service Operations Specialist 1 is responsible for providing 7x24x365 monitoring and operational support 12 hour shifts. They operate and monitor systems and infrastructure components and implement approved changes per established documentation and in collaboration with Analysts and Engineers. This role responds to alerts per established processes. This is a part-time position, located onsite in Springfield, MO. EXPERIENCE/QUALIFICATIONS: - Monitors enterprise systems, applications and infrastructure components on multiple platforms. Enters commands to clear computer system/start operation or to correct error/stop/resume operations. - Executes defined processes, procedures, batch jobs and backups in a multi-platform environment in accordance with established policies. - Implements approved changes to systems and infrastructure components in strict adherence to established documentation and in collaboration with Analyst and Engineers - promoting best practices and continuous improvement. - Reads instructions and schedule, such as schedule of documents to be printed, or receive instructions from supervisor orally, to determine work for shift. Record problems...