Senior Expert Excellence & Performance - Specialty Lines

Job description

About us Allianz is a leading global insurance and financial services provider, founded in 1890 and headquartered in Munich, Germany. Operating in over 70 countries, Allianz serves 126+ million customers with products like property and casualty insurance, life and health insurance, asset management, and business solutions. Known for financial strength, innovation, and sustainability, Allianz is committed to customer-centricity, diversity, and excellence. With over 150,000 employees worldwide, Allianz is a trusted name in the industry. What you will do: Allianz Partners have high ambition to develop Specialty Lines wordwide. As part of Global Operations, in Specialty Lines we are responsible for 3 Sub-Lines of Business: Easy Living, MDDR and Automotive Warranty. This role aims at providing timely Operational support to our Platform teams by enabling: Optimal Quality Management mechanisms, monitoring Strategic KPIs such as: VOC, Customer Satisfaction, Complaints and other OPS metrics. Guaranteeing robust procedures to comply with Standards and regulatory needs, enabling capabilities to deliver Excellence, such as: Learning & Development, Quality Assurance while supporting experts in...