Customer Service Representative

Job description

Position: Corporate Customer Service Representative Schedule: Monday- Friday ( Mandatory Flex ) 11:15am-8:15pm, onsite Compensation: $17 per hour, bi-weekly pay, benefits package Job Description: The Corporate Customer Service Representative will field incoming calls from external customers, internal sales representatives, and other internal station staff. These calls are to include: general questions about the company and service offerings, complaints or shipment tracking inquiries. The Customer Service Representative will respond with the highest degree of courtesy, integrity, and professionalism to resolve customer issues via phone and email communication. Requirements: Skills: Forward Air is an Equal Opportunity employer. Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages a...