Senior Manager, Technical Engagement Management

Job description

Lead the evolution of scalable architectures for enterprise success How do you ensure that every technical engagement not only works today, but scales seamlessly tomorrow? As our Senior Manager, Technical Engagement Management, you’ll define and elevate how Coveo delivers resilient, scalable architectures across our most strategic customers. You’ll lead a team at the intersection of architecture, value realization, and technical strategy, influencing how we design, govern, and expand complex solutions. This is a highly visible role where your impact will be felt across teams, customers, and the long-term success of our platform. As our Senior Manager, Technical Engagement Management, you will: - Lead and grow a team of Technical Engagement Managers (TEMs) supporting strategic accounts and complex expansion initiatives - Define and enforce technical governance frameworks, including architecture validation, execution gating, and risk mitigation - Ensure architectural coherence, scalability, and long-term sustainability across customer solutions - Partner early in discovery and solution design to challenge assumptions and ensure feasibility - Establish clear technical guardrails, hand...